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Changing the login of your Primary account

Primary accounts have a login that is generated automatically, trying some combinations of first name and last name, and choosing the first one that is available.
If you should not be satisfied with the account name that was generated for you, you can ask for it to be changed within one week after the first activation of your account.

If you want your Primary account to be renamed, please write to the Service Desk specifying:

  • Your Primary account login (the one you want to change)
  • The reason why you want it to be changed
  • One or more alternative logins

Please note that:

  • Your Primary account will be deleted, and another one will be created with the new login, so you should backup any documents, mail messages and folders you might need before asking for the change.
  • It is possible that the login you request will not be available even if it's not currently used by any active CERN account. In that case, the login has been used by a previous CERN user, and cannot be reassigned.

Created: 7/26/2017
Last reviewed: 7/26/2017
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