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Changing the login of your Primary account

The possibility to change the automatically generated login of Primary accounts is temporarily suspended.

Please see OTG0060759 for more details.

We apologize for the inconvenience.


Primary accounts have a login that is generated automatically, trying some combinations of first name and last name, and choosing the first one that is available.
If you should not be satisfied with the account name that was generated for you, you can ask for it to be changed.

If you want your Primary account to be renamed, please write to the Service Desk specifying:

  • Your Primary account login (the one you want to change)
  • The reason why you want it to be changed
  • One or more alternative logins, of 8 characters maximum (see the login restrictions help page).

Please note that:

  • Your Primary account will be deleted, and another one will be created with the new login, so you should backup any documents, mail messages and folders you might need before asking for the change.
  • It is possible that the login you request will not be available even if it's not currently used by any active CERN account. In that case, the login has been used by a previous CERN user, and cannot be reassigned.
  • If your account is the owner of any resources (e.g. websites, Service accounts, Oracle accounts) it cannot be renamed. In that case, you should first create a Service account and reassign all the relevant resources to it first.

Created: 5/13/2024
Last reviewed: 11/27/2023
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