Once you register at the CERN registration service (1st floor of building 55 just outside of CERN entrance B), your
Primary CERN Account, CERN e-mail address & mailbox are created automatically. At this point you must take the
Activate your account, to obtain the login name and a temporary password.
You can do this by either:
Visiting the CERN Service Desk (building 55, 2nd floor, just outside of CERN entrance B).
Please bring your identification documents (CERN access card, identity card or passport).
A Self Service Account Activation Station is also available for your convenience, and the CERN Service Desk
personnel can provide assistance if necessary.
E-mailing the CERN Service Desk at firstname.lastname@example.org from
your external email address (from your university or service provider).
Please attach a copy of your identification document (identity card or passport).
Once you have contacted the CERN Service Desk, if it is not possible for you to send a copy of your
identification document, you can send a copy by fax at the following fax number +41 22 766 84 89.
The CERN Service Desk is open from 07:30 - 18:30 work days, CEST.
Once you have the temporary password for your CERN account, use the initial account configuration wizard at the
- Log in with your login name and the temporary password;
- Follow the instructions on the screen.
In the event of any questions or problems, please contact the ServiceDesk (phone +41 22 76 77777 or mail to email@example.com)